DIRECTORS_WORK_PLAN.PDF

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NEW ENTERPRISE TEAM 
(NETeam) Recommendations 
(U) The Director's Work Plan for Change 
1 October 1999 
(U) Preface 
It is not the strongest of the species that survives, nor the most 
intelligent; it is the one that is most adaptable to change. 
-Darwin 
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(lffffOUOf.Absent profound change at NSA, the nation will lose a powerful weapon in its arsenal. 
Stakeholders and customers are resigned to accepting diminished NSA capability, not becau…

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organizational transformation necessary for success in the information age. 
(Uh'FOUO) Immediate steps must be taken to reverse this situation and leadership again holds the 
key. Change is a leadership function. Leaders chart a course for the future and establish the standards 
and discipline to get there. Major change at NSA carries some risk, but risk is the normal regime of 
the leader. The leadership factor will be the key to successful change. It is the leadership factor that 
will bring us out of our insular, sometimes arrogant c…

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(U) In light of the aggressive timeline of this study and the complexity of the issues examined, this 
report is not an exhaustive examination of all issues facing NSA today and in the future. Our 
recommendations focus instead on actions that we believe must be taken as a matter of urgency for 
the very survival of the institution. The recommendations center on six core issues: decision-making; 
leadership; strategic alignment; customer, partner, stakeholder relationships; resource management; 
and the workforce. As our rec…

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First, fix the SALT- it's ineffective. 
authority to manage our finances. And provide the ELT with a clear understanding of the rules of the 
road-a well-defined governance process. The DDCM should define the process; it will be up to you 
to enforce it. You must also immediately establish standards against which the executive leadership 
team, and indeed all Agency leaders, will be judged. These are the basic tools-you must have them 
in your tool-kit before you can do anything else. 
(U) Now the real work begins. You and your new …

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turning the Agency around and leading us into the 21st Century. 
(U) On the next page is an illustration of our key recommendations in time line format. The body and 
appendix contain additional recommendations. 
(U) Issue 1: Decision-making: 
Our decision-making process is ineffective. 
(U) "The current SALT does not have enough substantive discussions 
on substantive topics, and if members are there to defend their 
Key Components we won't get corporate decisions." 
(U) Finding 
(U) Decisions are an organization's heartbeat, collect…

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(JIB), which should remain intact to handle issues requiring direct SCE participation. Key tasks of 
the ELT would be to continually assess NSA's business environment, monitor corporate performance 
and ensure that decisions are implemented. Perhaps most importantly, the ELT must provide 
strategic direction. We further recommend that you consider moving the DDO and DDI suites to the 
eighth floor with the other ELT members to increase opportunities for sharing ideas. 
(U) Define authorities; create decision-making proces…

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• (U) We have no means of ensuring a steady pipeline of future leaders. There is no formal mechanism for 
identifying potential leaders and no effective training program to groom them. We mistakenly assume that bright, 
talented people will automatically become good leaders. 
• (U) We have no change management framework. Leaders are called upon to make the tough decisions-to be the 
change-makers. Yet we lack a framework for managing change. 
(U) These shortcomings have put us in dire straits. At a time when we need it most-w…

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(U) Make 
11change
11 a strategic goal 
4. (U) Identify as a strategic goal the ability to change in response to external demands. Hire a 
consultant from industry to shape the change management process. 
(U) Issue 3: Strategic Alignment 
(U) NSA is not aligned to a corporate strategy-because NSA has no corporate 
strategy. 
"The reason why we can't get on with the business of the future is 
because we're an ad hoc organization. There's no way to drop 
any strategy into the institution as it exists today." 
(U) Finding 
…